Returns, Resizes & Exchanges

At Amber Liora, your satisfaction is our priority. We take pride in offering beautiful, carefully selected amber jewelry and want you to feel confident with every purchase.

If you are not completely satisfied with your order, we are here to help.

1. Return Policy

30-Day Return Policy

We offer a 30-day return policy for eligible items purchased directly from our official website, www.amberliora.com.

You have 30 calendar days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned with its original packaging, tags, and accessories, where applicable.
Show no signs of damage, alteration, or wear.
Include proof of purchase or an order number.

How to Request a Return

To initiate a return, please contact us at eason230529@gmail.com within 30 days of receiving your order.

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the item, if applicable.

Our customer service team will review your request and provide return instructions.

Please do not send items back without contacting us first.

Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets our return requirements.

Approved refunds will be issued to your original payment method within approximately 7 business days after inspection.

Please note that your bank or payment provider may require additional time to process and display the refund.

If an item is returned damaged, used, or altered, we may decline the return or apply an appropriate deduction where permitted by applicable law.

Return Shipping Costs

For returns due to a defective, damaged, or incorrect item, Amber Liora will cover reasonable return shipping costs.

For returns due to personal preference, change of mind, or incorrect size selection, customers may be responsible for return shipping costs unless otherwise agreed.

We recommend using a trackable shipping service to ensure your return arrives safely.

2. Resize Policy

We understand that finding the perfect fit is important, especially for amber bracelets and rings.

Bracelet Resizing

If your amber bracelet does not fit comfortably, please contact us within 30 calendar days of delivery to discuss available resizing options.

Depending on the bracelet design, bead size, and construction, resizing may be possible.

Please note:

Some bracelet designs may not be suitable for resizing.
Additional beads or materials may involve extra charges.
Shipping costs may apply.
Exact sizing cannot always be guaranteed due to natural variations in amber bead sizes.

Ring Resizing

Certain rings may be eligible for resizing depending on their design, materials, and construction.

Because amber is a delicate natural gemstone, some rings cannot be safely resized without risking damage.

Please contact us before requesting any ring size adjustments.

How to Request Resizing

Email eason230529@gmail.com with your order number, product details, desired size, and a photo of the item.

Our team will review your request and let you know whether resizing is available and whether any additional fees apply.

3. Exchange Policy

We offer exchanges for eligible items within 30 calendar days of delivery.

If you would like to exchange your jewelry for a different size, style, or product, please contact our customer support team.

Exchange Eligibility

To qualify for an exchange:

The item must be unused and in its original condition.
Original packaging and accessories must be included.
The item must not show signs of wear, damage, or alteration.
The exchange request must be submitted within 30 days